4.1. You must provide accurate and complete information when creating an Account.

4.2. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your Account.

4.3. You must notify us immediately if you become aware of any unauthorised use of your Account.

4.4. We reserve the right to suspend or terminate Accounts that violate these Terms.

6.1. The Service is available in multiple tiers (Free, Starter, Professional, Institutional), each with different feature limits and storage allowances.

6.2. Paid Subscriptions are billed in advance on a recurring basis (monthly or annual). Payment terms and pricing are displayed at the time of purchase.

6.3. You authorise us to charge your chosen payment method for all applicable fees.

6.4. We reserve the right to change pricing with 30 days' notice. Existing Subscriptions will continue at their current price until the end of the current billing period.

6.5. Refunds are handled in accordance with applicable consumer protection law. You may cancel your Subscription at any time; access continues until the end of the current billing period.

7.1. Ownership. You retain all rights, title, and interest in your Content. We do not claim any ownership of your Content.

7.2. Licence Grant. By uploading Content to the Service, you grant us a limited, non-exclusive licence to store, process, transmit, and display your Content solely for the purpose of providing and improving the Service. This includes processing your Content with AI models for classification, metadata extraction, and analysis.

7.3. AI Processing. When you use AI Features, your Content (including file contents, images, and text) is sent to third-party AI providers (currently Mistral AI and Google) for processing. These providers process your data under data processing agreements and do not use your Content for training their models. See our Privacy Policy for details.

7.4. Responsibility. You are solely responsible for your Content and must ensure that:

• You have the right to upload and process the Content
• The Content does not infringe any third party's intellectual property or privacy rights
• The Content complies with applicable laws and our Acceptable Use Policy

7.5. Sensitive Content. Archival materials may contain sensitive personal data, including data relating to deceased individuals, historical records, and culturally sensitive content. You are responsible for ensuring appropriate access controls and handling procedures for such materials. The AI Features include automatic sensitivity detection (PII detection, content warnings) to assist with this.

8.1. We process personal data in accordance with UK GDPR and the Data Protection Act 2018. See our Privacy Policy for full details.

8.2. For Organisations processing personal data of third parties (e.g., individuals named in archival materials), you act as the data controller and we act as the data processor. A Data Processing Agreement is available on request.

8.3. You are responsible for determining the lawful basis for processing any personal data contained within your Content.

9.1. AI-generated metadata, classifications, transcriptions, and analyses are provided as suggestions and should be reviewed by a qualified archivist or user before being relied upon.

9.2. AI outputs may contain errors, inaccuracies, or misinterpretations. We do not guarantee the accuracy, completeness, or fitness for purpose of any AI-generated content.

9.3. The AI Features include confidence levels and reasoning to help you assess the reliability of outputs. Low-confidence outputs should be treated with particular caution.

9.4. AI models are provided by third parties (Mistral AI, Google) and may be updated or changed. We will endeavour to maintain consistent quality but cannot guarantee that AI behaviour will remain identical over time.

10.1. The Service, including its design, code, features, and documentation (excluding your Content), is owned by Broadhurst Digital Limited and is protected by copyright, trademark, and other intellectual property laws.

10.2. You may not copy, modify, distribute, sell, or create derivative works based on the Service without our prior written consent.

10.3. AI-generated metadata and analysis outputs derived from your Content are considered part of your Content and belong to you.

12.1. We aim to provide a reliable and available Service but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance where practicable.

12.2. We may modify, suspend, or discontinue any part of the Service at any time. For material changes that reduce functionality, we will provide reasonable notice.

12.3. We are not liable for any loss or damage arising from Service unavailability.

13.1. Your Content is stored for as long as your Account is active.

13.2. Some tiers have automatic retention policies. Files exceeding the retention period may be automatically deleted. You will be notified before any automated deletion occurs.

13.3. Upon Account deletion, we will delete your Content within 30 days, except where retention is required by law or for the resolution of disputes.

13.4. You may export your Content at any time using the Service's export features.

14.1. To the maximum extent permitted by law, Broadhurst Digital Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.

14.2. Our total liability to you for any claims arising from these Terms or your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

14.3. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

16.1. You may close your Account at any time via the Service or by contacting us.

16.2. We may suspend or terminate your Account if you breach these Terms, fail to pay applicable fees, or if required by law.

16.3. Upon termination, your right to use the Service ceases immediately. We will retain your Content for 30 days to allow you to export it, after which it will be deleted.

17.1. We may update these Terms from time to time. Material changes will be notified by email or via the Service at least 30 days before they take effect.

17.2. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

17.3. If you do not agree to the updated Terms, you must stop using the Service and close your Account.

18.1. These Terms are governed by the laws of England and Wales.

18.2. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18.3. Nothing in these Terms affects your statutory rights as a consumer under applicable law.

19.1. Entire Agreement. These Terms, together with the Privacy Policy, Cookie Policy, and Acceptable Use Policy, constitute the entire agreement between you and Broadhurst Digital Limited regarding the Service.

19.2. Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

19.3. Waiver. Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of that right or provision.

19.4. Assignment. We may assign our rights and obligations under these Terms. You may not assign yours without our written consent.